This English version is provided for information purposes only. In the event of any discrepancy or dispute, only the French version shall prevail.
These general terms and conditions of service govern the relationship between:
WEENAV,
A simplified joint-stock company with a capital of €12,722.00,
Whose registered office is located at Weenav, 2 Rue Pierre Antoine Delahousse, P.A Pierre Mauroy, 59223 Roncq, FRANCE
Registered with the Lille Metropole Trade and Companies Register under number 912 885 845,
Represented by its legal representative,
Hereinafter referred to as "WEENAV"
On the one hand,
And:
Any Customer placing an Order with WEENAV,
Hereinafter referred to as the "Customer"
On the other hand,
Hereinafter collectively referred to as the "Parties" and individually as a "Party".
ARTICLE 1 – DEFINITIONS
“Customer” means any natural or legal person, professional, non-professional or consumer within the meaning of the French Consumer Code, placing an Order with WEENAV.
“Order” means the Customer’s acceptance of WEENAV’s Commercial Proposal.
“Contract” means, collectively, the Commercial Proposal and these General Terms and Conditions of Service.
“Data” means personal data relating to an identified or identifiable natural person within the meaning of the French Data Protection Act and the GDPR.
“French Data Protection Act” means French Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, as amended.
“Product(s)” means the products or equipment described in the Commercial Proposal.
“GATE Project” means the support group for energy transition set up to assist inland waterway operators in the energy transition of their inland fleet, for which WEENAV is listed as an Assistant Project Manager.
“Commercial Proposal” or “Quotation” means the commercial proposal and any appendices describing the terms and special conditions of WEENAV’s offer: Products, Services, deadlines, prices, possible reservations, validity period of the offer, etc.
“Service(s)” means any service provided by WEENAV in accordance with the Commercial Proposal.
ARTICLE 2 – PURPOSE AND SCOPE
The purpose of these General Terms and Conditions is to define the contractual relationship between WEENAV and its Customers, including the terms and conditions under which Customers place Orders and WEENAV provides Services.
The contractual documents shall apply in the following order of precedence:
- the Commercial Proposal,
- these General Terms and Conditions of Service.
In the event of contradiction between them, the contractual documents shall prevail over one another in the order indicated above. They cancel and replace any contractual document previously signed between the Parties with the same purpose and currently in force.
Any Order placed with WEENAV implies the Customer’s full and unconditional acceptance of these General Terms and Conditions. These shall prevail over any other general or special conditions of the Customer.
WEENAV reserves the right to modify these General Terms and Conditions at any time. However, it is agreed that the terms applicable to the Customer shall be those in force on the date of the Order.
The provisions of the French Consumer Code shall not apply to any Customer subscribing to a Service from WEENAV in the course of their professional activity.
ARTICLE 3 – COMMERCIAL PROPOSAL
For each Customer request, WEENAV shall prepare a Commercial Proposal, which the Customer is free to accept or refuse.
For certain Services, WEENAV must be able to access the boat(s) to be converted before preparing its Commercial Proposal.
The preparation of the Commercial Proposal may, with the Customer’s prior consent, be invoiced to the Customer.
Unless otherwise stated, the Commercial Proposal shall be valid for one (1) month from the date it is sent to the Customer.
ARTICLE 4 – ORDER PROCEDURE
The Customer’s signature of the Commercial Proposal before the expiry of its validity period, accompanied where applicable by payment of a deposit as stated in the Commercial Proposal, shall constitute a firm Order.
All Orders are firm and irrevocable, unless modified or cancelled with WEENAV’s written consent.
WEENAV shall promptly send the Customer, by email, confirmation of the registered Order containing the information provided by the Customer.
All data provided and the recorded confirmation shall constitute proof of the transaction. WEENAV shall archive Orders and Order confirmations on a reliable and durable medium constituting a reliable copy, in accordance with Article 1379 of the French Civil Code.
If, during the provision of the Service, it appears that additional services need to be performed, WEENAV shall promptly inform the Customer and prepare an additional Commercial Proposal, which the Customer may accept or refuse, without this affecting the Customer’s commitment under the initially accepted Commercial Proposal.
If, during a previous Order, the Customer has failed in whole or in part to pay the agreed price, WEENAV may legitimately refuse to issue a Commercial Proposal or validate any new Order.
It is expressly recalled that:
- the Services may only be provided by WEENAV for boats located in mainland France, Corsica, Switzerland, the Netherlands, Belgium, Luxembourg, Germany, Switzerland, Italy, Spain, Andorra, the United Kingdom or Monaco. Any other boat location must be subject to a specific request to WEENAV;
- Services provided by WEENAV under the GATE Project are provided only in mainland France.
ARTICLE 5 - PRODUCTS
The Products sold by WEENAV are manufactured and distributed by suppliers who ensure that the Product complies with French legislation in force and with the applicable standards in France.
The essential characteristics of the Products are communicated by WEENAV on the basis of information provided by the suppliers.
WEENAV undertakes to fulfil Orders subject to available stock, either from WEENAV or from the supplier.
If an ordered Product is unavailable, WEENAV undertakes to inform the Customer as soon as it becomes aware of this. In such case, WEENAV shall offer the Customer a similar Product in the same price range or, at the Customer’s choice, a refund of the sums paid.
If the Customer opts for a refund, the Seller shall refund the sums paid by the Customer without delay and no later than thirty (30) days.
ARTICLE 6 - DESCRIPTION OF SERVICES
6.1 - RETROFIT SERVICES
Subject to approval by WEENAV, the Customer may install the Products themselves.
Failing such approval, the Customer must subscribe to WEENAV’s retrofit Services.
The Commercial Proposal shall detail the Services, which may include in particular:
- carrying out, at the Customer’s request, a feasibility study of the boat(s) by WEENAV and/or its subcontractors;
- assistance in preparing a call for projects to obtain grants, based on information provided by the Customer, it being specified that WEENAV shall only be bound by a best-efforts obligation in this respect and may under no circumstances be held liable in the event of refusal to grant all or part of the subsidies;
- supply of Product(s);
- removal of the combustion engine;
- installation of the Products;
- rental of a storage location for the boat(s);
- transport of the boat(s) to the storage location;
- real-life testing;
- training captains in electric/hybrid navigation.
The performance of the above Services is conditional upon the conclusions of the feasibility study. If the feasibility study is not conclusive, the retrofit Service shall be permanently discontinued and the Services provided for in the Commercial Proposal shall not be performed or invoiced by WEENAV, without WEENAV being held liable.
The Customer expressly accepts that all or part of the Services may be subcontracted to a third party under the conditions defined in the “Subcontracting” article.
6.2 - GATE PROJECT
The Customer may apply to the GATE Project in order to receive support in the energy transition of their inland fleet.
If the Customer’s application is accepted and WEENAV is appointed as Assistant Project Manager to support the Customer’s project, the relationship between the Parties shall be governed by this Contract.
The Services under the GATE Project include in particular:
- an assessment and energy audit of the Customer’s boat and a retrofit solution proposal;
- project studies (3D plan) ;
- administrative support (boat compliant with the regulations in force in its navigation area) ;
- a proposal of several quotations from different service providers for the solution chosen by the Customer.
The Customer expressly accepts that all or part of the Services under the GATE Project may be subcontracted to a third party under the conditions defined in the “Subcontracting” article.
ARTICLE 7 – PRODUCT DELIVERY TIMES AND SERVICE PERFORMANCE TIMES
7.1 - DELIVERY OF PRODUCTS
Products are delivered to the Customer either by WEENAV or by a carrier chosen by WEENAV, to the address stated in the Commercial Proposal.
Upon receipt of the Products, the Customer agrees to inspect the package, check its condition, and report any reservations to the delivery person, notably by signing the appropriate documents provided by said delivery person. In case of reservations, the Customer will also inform WEENAV within a maximum of 24 hours at the following email address: [contact@weenav.com].
Delivery times mentioned when placing the Order are indicative and subject to Product availability. Failure to meet delivery times shall not give rise to late-payment penalties or damages, provided that delivery takes place within a reasonable period. In all cases, WEENAV shall make its best efforts to inform the Customer of any event likely to delay delivery.
WEENAV shall under no circumstances be held liable for delivery failures or delays resulting from:
(i) a force majeure event as described in the “Force Majeure” Article; or
(ii) a delay or error attributable to the Customer.
The transfer of risk of loss and damage to the Products shall take place upon receipt of the Order by the Customer.
7.2 - RETROFIT SERVICES
Subject to what is agreed in the Commercial Proposal accepted by the Customer:
- a feasibility study shall be carried out by WEENAV and/or its subcontractors within a maximum period of six (6) months from WEENAV’s confirmation of the Order to the Customer, subject to WEENAV being able to access the boat(s) without delay and having received all required documents and information stipulated in the “Customer Obligations” article within the deadlines indicated by WEENAV;
- subject to the feasibility study being conclusive, the retrofit Services agreed in the Commercial Proposal shall be carried out within four (4) months from WEENAV’s receipt of all Products necessary to provide the expected service, and subject to WEENAV being able to access the boat(s) without delay and having received all required documents and information stipulated in the “Customer Obligations” article within the deadlines indicated by WEENAV.
7.3 - GATE PROJECT
Under the GATE Project, the Services shall be performed by WEENAV or one of its subcontractors within the deadlines defined in the documentation relating to said project communicated to the Customer or, failing this, by mutual agreement between the Parties in view of the complexity of the Customer’s project.
ARTICLE 8 – FINANCIAL TERMS
8.1 – PRICE AND PAYMENT TERMS
The price is stated in the Commercial Proposal prepared by WEENAV and accepted by the Customer. Prices are stated excluding tax. They are increased by the taxes in force on the date of the Order.
Payment terms are agreed between the Parties in the Commercial Proposal. A single Commercial Proposal may give rise to several invoices, which shall be sent to the Customer as stated in the Commercial Proposal.
Invoices showing VAT shall be sent to the Customer by email.
Invoices are payable by bank transfer within 30 days from receipt by the Customer.
It is specified that if the feasibility study carried out is not conclusive and, consequently, the full performance of the Services agreed in the Commercial Proposal is not possible, the Customer shall only be required to pay for the Services actually performed by WEENAV up to and including said feasibility study.
If the Customer has already paid, in whole or in part, for Services that have not been performed by WEENAV and cannot be performed following the results of the feasibility study, WEENAV shall refund the Customer all sums unduly paid without undue delay and, at the latest, within fourteen (14) days from notification to the Customer that the Services have been discontinued.
8.2 – NON-PAYMENT
Any sum not paid by the Customer on its due date shall automatically give rise, on the outstanding amount, to:
- a fixed indemnity for recovery costs of forty (40) euros, without prejudice to WEENAV’s right to claim additional compensation if the recovery costs incurred exceed the fixed indemnity;
- late-payment interest calculated at three times the statutory interest rate, until full payment of the amount owed by the Customer.
In the event of non-compliance with the payment terms set out in the Contract, WEENAV also reserves the right to:
- suspend performance of its obligations until full payment of the outstanding sums;
- retain, pursuant to Article 1948 of the French Civil Code, the entrusted boat until full payment;
- require cash payment before any new Order.
ARTICLE 9 – RIGHT OF WITHDRAWAL
9.1 – SCOPE OF THE RIGHT OF WITHDRAWAL
9.1.1. Any Customer who is a consumer or a professional whose Contract does not fall within the scope of their main activity and whose number of employees is less than or equal to five (5), benefits from a right of withdrawal under the conditions set out in the “Procedures for Exercising the Right of Withdrawal” paragraph.
9.1.2. In accordance with the provisions of the French Consumer Code, the consumer Customer is informed that they may not exercise their right of withdrawal when the Products are goods made to the consumer’s specifications or clearly personalised.
9.1.2. If the subsidies requested by WEENAV on behalf of the Customer, as described in the Commercial Proposal, are granted at less than 50% of the amount of subsidies initially requested, the Customer shall be entitled to withdraw under the conditions set out below.
9.2 - METHODS OF EXERCISING THE RIGHT OF WITHDRAWAL
9.2.1. The Customer meeting the conditions set out in the “Scope of the Right of Withdrawal” article above has a withdrawal period of fourteen (14) days, starting from the day of subscription, without having to justify their decision or pay any penalties.
9.2.2. The withdrawal request referred to above must be made by registered letter with acknowledgment of receipt sent to WEENAV, using the withdrawal form provided in the Appendix or any other unambiguous letter.
In the event of exercising the right of withdrawal for Products, only the price of the Product(s) purchased and shipping costs shall be refunded. Return costs remain payable by the Customer.
WEENAV shall refund the Customer all sums paid without undue delay and, at the latest, within fourteen (14) days from the date on which WEENAV was informed of the Customer’s decision to withdraw.
Where the right of withdrawal concerns Products, the refund date may be deferred until the Products have been returned or until the Customer has provided proof of shipment of the Products and all accessories, whichever occurs first.
WEENAV is not required to refund additional costs if the Customer expressly chose a more expensive delivery method than the delivery method offered by WEENAV.
WEENAV shall under no circumstances accept cash-on-delivery shipments.
Returned Products must be intact, in perfect resale condition, in their original packaging and with all accessories. They must not have suffered any deterioration, however minor. Any Product that is damaged, incomplete or whose original packaging is damaged shall not be refunded or exchanged.
The refund shall be made using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees that WEENAV may use another means of payment and provided that such refund does not incur any costs for the Customer.
Exercising the right of withdrawal terminates WEENAV’s obligation to provide the Services.Exercising the right of withdrawal terminates WEENAV’s obligation to provide the Services.
ARTICLE 10 – WARRANTIES
10.1 - LEGAL GUARANTEE OF CONFORMITY APPLICABLE ONLY TO CONSUMER CUSTOMERS
In the event of the sale of a Product to a consumer Customer, the Product benefits from the legal guarantee of conformity for all defects appearing within two years from the supply of the Product and presumed to exist on that date, in accordance with Articles L.217-4 et seq. of the French Consumer Code.
Conformity is assessed in relation to any use normally expected of the Product according to the characteristics of the Product supplied.
In the event of a lack of conformity of the Product, WEENAV shall, at the Customer’s choice, proceed with replacement or repair of the Product as soon as possible, unless the requested remedy is impossible or entails disproportionate costs in accordance with Article L.217-12 of the French Consumer Code. It is specified that WEENAV is dependent on the availability of said Product from its suppliers.
The Customer is exempt from proving the existence of the lack of conformity of a new good during the two years following delivery of the good.
10.2 WARRANTIES OF PRODUCTS
Products are subject to the suppliers’ warranties. The following Products are warranted for a period of one year from receipt:
- screens and automated control systems: warranty against all manufacturing defects;
- batteries: WEENAV only warrants conformity with technical specifications. WEENAV does not warrant battery lifespan, which is information provided to the Customer for indicative purposes only;
- motors and controllers: by exception, WEENAV warrants the software associated with the component for a period of ninety (90) days from the date of delivery and/or download. The warranty may be invoked by the Customer provided that WEENAV has been notified within three (3) days following the appearance of the defect.
In the event of a warranty claim relating to a Product, WEENAV undertakes, at its discretion, to have the defective Product repaired or replaced by the supplier. Failing this, WEENAV undertakes to refund the Customer the purchase price of the defective Product.
The warranties apply in the context of normal use of the Products and in accordance with technical specifications and applicable regulations, particularly in terms of safety.
In any event, WEENAV does not warrant the safety of Products combined with other accessories or electrical equipment not supplied by WEENAV.
The warranty is excluded where the failure results from:
(i) the Customer’s failure to comply with the Products’ technical specifications;
(ii) modification of the Product(s); or
(iii) the Product not having been installed, charged, used, repaired or maintained in accordance with the instructions provided.
No return of goods shall be accepted without WEENAV’s prior consent. The Customer shall return the defective Product to WEENAV at the following address: WEENAV, 2 Rue Pierre Antoine Delahousse, P.A Pierre Mauroy, 59223 Roncq, France. In any event, the costs of returning goods shall be borne by the Customer.
10.3 LEGAL WARRANTY AGAINST HIDDEN DEFECTS APPLICABLE TO ALL CUSTOMERS
WEENAV is bound by the warranty against hidden defects in the Products where the defects existed prior to the provision of the Service and render the Products unfit for their intended use, in accordance with Articles 1641 et seq. of the French Civil Code. The Customer has a period of two years from discovery of the defect to take action.
The Customer may choose between cancellation of the sale or a reduction in the sale price.
ARTICLE 11 – OBLIGATIONS OF THE CLIENT
11.1. The Customer undertakes to read the technical documentation provided by WEENAV. The Customer acknowledges that it is their responsibility to ensure that the Product(s) meet their needs and that they had the opportunity to seek advice from WEENAV in this regard.
11.2. The Customer undertakes to make available to WEENAV, without delay, the boat(s) subject to the retrofit Service or GATE Project, it being understood that performance of the Services within the deadlines provided for in the “Product Delivery Times and Service Performance Times” article is conditional upon access to said boat(s) without delay.
11.3. The Customer undertakes to provide WEENAV, before the start of the Services or, without delay, upon WEENAV’s first request, with all documents and/or information necessary for the proper performance of the Services requested by WEENAV, including, without limitation:
- the boat’s navigation papers;
- the boat’s insurance certificate;
- the boat’s stability document;
- the boat’s 2D model;
- the boat’s consumption data;
- duly completed and signed forms, boat papers, insurance certificates, etc.;
- a condition report of the boat mentioning any defects existing prior to WEENAV’s intervention, such as scratches, impacts, missing parts, etc. WEENAV reserves the right, at the start of the Services, to supplement this condition report with defects that may not have been mentioned by the Customer. This condition report shall be sent to the Customer without delay;
- the specifications document.
11.4. Once retrofitted, the Boat must be regularly maintained by the Customer. An information document is provided by WEENAV to the Customer at the end of the Service. The instructions contained therein must be strictly followed by the Customer in order to ensure the proper operation of the retrofitted Boat.
The Customer also acknowledges having read and accepted the consequences of the Services provided on the characteristics of the retrofitted boat, including weight, capacity, power, maintenance, etc.
11.5. Where applicable, it is the Customer’s responsibility to collect the retrofitted Boat without delay once WEENAV’s intervention has ended. Otherwise, storage costs shall be invoiced to the Customer.
11.6. The Customer shall ensure that the boat subject to the Service is fully insured throughout the duration of WEENAV’s intervention. The Customer is responsible for the boat’s certification and compliance with applicable regulations.
ARTICLE 12 – LIABILITY
12.1. WEENAV shall only be liable for damage caused to the boat subject to the Services by WEENAV in the context of the Services provided.
WEENAV shall keep the boat subject to the Service with due care, under the conditions provided for in Article 1927 of the French Civil Code.
WEENAV disclaims all liability in the event of theft of objects or personal belongings left inside the boat. The Customer shall therefore take care not to leave any valuables in the boat entrusted to WEENAV.
12.2. WEENAV shall not be held liable for damage related to:
- a decision by the authorities or a force majeure event as defined by Article 1218 of the French Civil Code and French case law;
- installation of the Products by the Customer without prior approval by WEENAV;
- installation of the Products by the Customer that does not comply with professional standards, technical documentation and the Products’ user instructions;
- the Customer’s failure to provide information regarding the characteristics of the boat subject to the requested Services;
- a delay in the provision of the Services where WEENAV is not directly and exclusively responsible for such delay.
12.3 WEENAV shall not be held liable for indirect damages or losses, loss of profit or anticipated savings, loss of revenue, loss of customers, damage to the Customer’s brand image, damage not resulting directly and exclusively from WEENAV’s failure, or third-party claims.
12.4. In any event, the total amount that may be charged to WEENAV if its liability is incurred for any reason whatsoever shall be limited to the sums actually paid by the Customer to WEENAV for the Services giving rise to the damage.
ARTICLE 13 – FORCE MAJEURE
Neither Party shall be considered in default under these terms if performance of its obligations, in whole or in part, is delayed or prevented due to the occurrence of a force majeure event as defined by Article 1218 of the French Civil Code and French case law.
In the event of force majeure, the Party affected shall promptly inform the other Party of its duration and foreseeable consequences and shall make every effort to limit its impact.
If such circumstances continue for more than fifteen (15) days, the Parties shall enter into discussions to modify the terms of their mutual commitments.
If no commitment is possible, such commitments may then be terminated by either Party without damages, by simple written notice sent by registered letter with acknowledgment of receipt.
ARTICLE 14 – CONFIDENTIALITY
Each Party undertakes to treat as confidential, and not to reproduce or disclose, except solely for the purposes of performing the Contract, the information provided by the other Party for the implementation and during the performance of the Contract which, by reason of its technical, commercial or financial content, should be considered confidential as containing elements not publicly disclosed and/or purely personal to the Party concerned.
This confidentiality obligation shall not apply to information for which the Party can demonstrate that it became known to its departments otherwise than in the context of the Contract or that is in the public domain.
This confidentiality obligation shall also not apply where a Party is required to provide information pursuant to legal provisions, orders issued by a public body, or court decisions.
The Parties’ obligations with respect to confidential information shall remain in force throughout the term of the Contract and for as long thereafter as the information concerned remains confidential for the disclosing Party and, in any event, for a period of two (2) years after the end of the Contract.
ARTICLE 15 – EARLY TERMINATION
Any serious breach by one Party of any of its obligations under the Contract, not remedied within fifteen (15) days from the sending of a registered letter with acknowledgment of receipt, shall entitle the other Party to unilaterally invoke automatic termination of this Contract, without prejudice to any damages it may claim under these terms, and subject to compliance with the above notice period.
ARTICLE 16 – SUBCONTRACTING
WEENAV is authorised to use subcontractors for the performance of its obligations under the Contract.
WEENAV is responsible for the work and services of its subcontractors under the same conditions as for its own work or services.
ARTICLE 17 – PUBLICITY
WEENAV shall be authorised to use the Customer’s trademark, logo and/or name in its commercial documentation and on its website for the purpose of promoting its Services.
ARTICLE 18 – WAIVER AND TOLERANCE
Any tolerance or waiver by either Party in the application of all or part of the commitments provided for in the Contract, regardless of its frequency or duration, shall not constitute an amendment to the Contract or create any right whatsoever.
ARTICLE 19 – NULLITY
If any provision of the Contract is held to be null and void under any rule of law or applicable legislation, it shall be deemed unwritten and shall not result in the nullity of the Contract.
ARTICLE 20 - ENTIRE AGREEMENT
The Contract expresses all obligations of the Parties.The Contract expresses all obligations of the Parties.
No indication or document may give rise to obligations under the Contract unless it is the subject of an amendment signed by both Parties.
No correspondence prior to the conclusion of the Contract may give rise to obligations under said Contract.
ARTICLE 21 – APPLICABLE LAW AND JURISDICTION
21.1. The Contract is governed by French law.
21.2. Furthermore, the language of the Contract is French. Accordingly, if it is translated into other foreign languages, only the French version shall prevail.
21.3. In the event of a dispute between the Parties arising from the performance or interpretation of the Contract, any claim shall be preceded by a formal notice sent by registered letter with acknowledgment of receipt, accompanied by any supporting documents, before any legal action is taken.
21.4. If, at the end of a period of thirty (30) days from the sending of this letter, the Parties fail to agree on a compromise or solution, the dispute shall be submitted:
- to the exclusive jurisdiction of the courts of Lille if the Customer is a professional;
- and to the exclusive jurisdiction of the French courts under ordinary law if the Customer is a consumer.
21.5. In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, the consumer Customer has the right to use the mediation service offered by WEENAV. The proposed mediator is: MEDIATION CONSOMMATION DEVELOPPEMENT / MED CONSO DEV.
In accordance with Article L.612-2 of the French Consumer Code, the Customer must prove that they have previously attempted to resolve their dispute directly with the Seller, by submitting a complaint by post to the address of its registered office or by email.
The Customer can submit a complaint on the mediator's website:https://www.medconsodev.euor by post to the following address:
MEDIATION CONSUMPTION DEVELOPMENT / MED CONSO DEV:
Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE
ARTICLE 22 - PERSONAL DATA PROTECTION
The information collected by WEENAV is subject to data processing necessary for the performance of the Contract, the monitoring and invoicing of Services.
Retention period:
The Customer’s data may be retained for a maximum period of five (5) years after the end of the contractual relationship, except for data subject to legal or regulatory obligations, particularly in tax or accounting matters. This confidential data is secured, protected, backed up and processed exclusively internally, within the territory of the European Union.
Recipients:
The data is intended for:
- authorised persons within WEENAV;
- WEENAV’s subcontractors for the performance of the Services.
This confidential information is processed exclusively within the territory of the European Union and shall not be communicated or transferred, directly or indirectly, to third parties. However, administrations or legally authorised third parties may access the Customer’s information in connection with the Provider’s compliance with its legal obligations, particularly the tax authorities.
Purposes:
The data processing system is intended to:
- perform the Services;
- carry out operations relating to customer management, including service contracts, service requests and invoicing, accounting records and, in particular, customer account management;
- monitor unpaid invoices and litigation;
- ensure customer relationship follow-up, such as satisfaction surveys and complaint management;
- carry out prospecting operations, manage technical prospecting operations, including technical operations such as standardisation, enrichment and deduplication, select customers for loyalty, prospecting, survey, promotional actions, or carry out occasional promotional solicitation operations, prepare commercial statistics, organise competitions or any promotional operation;
- manage requests for access, rectification and objection rights.
Collection of consent:
The Customer thus authorises WEENAV, within the framework of the contract between them:
- to collect, use and retain this information;
- to transfer this data to WEENAV’s subcontractors for the performance of the Services;
- to send the Customer information by written/electronic mail and SMS as part of the monitoring of the contractual relationship.
Access rights:
In accordance with the amended French Data Protection Act and the General Data Protection Regulation, upon proof of identity, the Customer benefits from rights of access, rectification, erasure or portability of their data, the right to withdraw consent previously given to processing, or, on legitimate grounds, to object to such processing in whole or in part, or to request its restriction.
To exercise their various rights, the Customer can send an email to WEENAV: contact@weenav.com or by post to Weenav at 2 Rue Pierre Antoine Delahousse, P.A Pierre Mauroy, 59223 Roncq, FRANCE.
To find out more, the Customer may consult the full list of rights on the CNIL website:https://www.cnil.fr/fr/comprendre-vos-droits..